Mercedes-Benz CLS-Class Communication Software Recall

Mercedes-Benz has announced that 24226 vehicles have been affected by a Communication Software recall.

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Mercedes-Benz CLS-Class Recall Communication Software

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Check Mercedes-Benz CLS-Class Recalls by VIN

Click here for a in-depth list of known open undefined>recalls for the Mercedes-Benz CLS-Class.

You can again input your vehicle's identification number (VIN) above to see a list of open recalls for your car.

Where and How to Get Your Mercedes-Benz CLS-Class Communication Software Recall Fixed

Asbury Automotive Group is a Fortune 500 dealer group with dealerships all over the United States. All of our Mercedes-Benz dealers will diagnose the Mercedes-Benz CLS-Class Communication Software recall and fix it free of charge in accordance with Mercedes-Benz OEM guidelines and instructions.

Please use our quick service scheduler at the top of the page to book an appointment online at a location near you! You can likewise schedule a service appointment here.