Mercedes-Benz E-Class Emergency Call eCall Recall

Mercedes-Benz has announced that 1292258 vehicles have been affected by a Emergency Call eCall recall.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Mercedes-Benz E-Class Recall Emergency Call eCall

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Check Mercedes-Benz E-Class Recalls by VIN

Click here for a comprehensive list of known open undefined>recalls for the Mercedes-Benz E-Class.

You can still input your vehicle's identification number (VIN) above to see a list of open recalls for your car.

Where and How to Get Your Mercedes-Benz E-Class Emergency Call eCall Recall Fixed

Asbury Automotive Group is a Fortune 500 dealer group with dealerships all over the United States. All of our Mercedes-Benz dealers will diagnose the Mercedes-Benz E-Class Emergency Call eCall recall and fix it free of charge in accordance with Mercedes-Benz OEM guidelines and instructions.

Please use our quick service scheduler at the top of the page to book an appointment online at a location near you! You can still schedule a service appointment here.