Mercedes-Benz Metris Emergency Call eCall Recall

Mercedes-Benz has announced that 84345 vehicles have been affected by a Emergency Call eCall recall.

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Mercedes-Benz Metris Recall Emergency Call eCall

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Check Mercedes-Benz Metris Recalls by VIN

Click here for a comprehensive list of known open undefined>recalls for the Mercedes-Benz Metris.

You can still input your vehicle's identification number (VIN) above to see a list of open recalls for your vehicle.

Where and How to Get Your Mercedes-Benz Metris Emergency Call eCall Recall Fixed

Asbury Automotive Group is a Fortune 500 dealer group with dealerships all over the United States. All of our Mercedes-Benz dealers will diagnose the Mercedes-Benz Metris Emergency Call eCall recall and fix it free of charge in accordance with Mercedes-Benz OEM guidelines and instructions.

Please use our quick service scheduler at the top of the page to book an appointment online at a location near you! You can likewise schedule a service appointment here.